THE Zimbabwe Revenue Authority (Zimra) should refine its e-service system to ensure that it can support the high number of taxpayers who access it, the Institute of Chartered Accountants of Zimbabwe (ICAZ) has said.
The platform, which allows taxpayers to access some Zimra services online, was launched in 2015 and has been under continuous refinement since. ICAZ technical manager, Owen Mavengere, however, says Zimra should urgently address load capacity issues on the system.
“It is commendable that Zimra had already been on an automation drive prior to the advent of Covid-19. However, with Covid-19 and the resultant lockdowns, the need for e-services has been heightened,” Mavengere told a Tax Review webinar hosted by The Financial Gazette re
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